REFUND POLICY

**Refund Policy by Factory Direct LTD (Legal Company Name: FACTORY DIRECT LTD)**

The address of the private limited company: 128 City Road, London, EC1V 2NX, United Kingdom.

The customer will receive a full refund in case the service was not provided due to the fault of the company.

If the service was not fully implemented, money could be partially refunded within 30 days.

Once we receive a complaint, we consider the entire evidence and notify the customer about the approval or rejection of the refund.

If the refund is approved, the client's refund will be processed, and a credit will automatically be applied to a credit card or original method of payment, within a certain amount of days.

❗️ Please note: if the promotional process was launched and our company has already used some technical resources and staff working hours, in case of incomplete delivery of the order, we have the right to withdraw 10% of the partial refund amount.

For any further questions about the Refund Policy, please contact us by email: support@superstar.express.