TERMS AND CONDITIONS

**Terms of Service by Factory Direct LTD (Legal Company Name: FACTORY DIRECT LTD)**


The address of the private limited company: 128 City Road, London, EC1V 2NX, United Kingdom.


1. **General**

   1. This is the most recent Terms of Service (the “terms”) agreement as of August 26th, 2024.

   2. These terms apply to your use of our website at superstar.express (the “website”). Please read these terms carefully and ensure that you understand them before you start to use the website.

   

   UNLESS YOU AGREE WITH ALL TERMS OF SERVICE FOR THE WEBSITE THEN PLEASE DO NOT ACCEPT THIS AGREEMENT AND THUS DO NOT BUY ANY SERVICES FROM OUR WEBSITE.

   

   3. By accessing and using the website, you confirm that you accept these terms and that you agree to remain by them and any changes made to them from time to time.

   4. We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it. Typing errors on this website reserved.

   5. If there are any contradictions with anything that has something to do with our website, and/or our Terms Of Service, the Terms Of Service rules are always right and applicable.


2. **Service**

   1. This service will only be used for promotional purposes.

   2. The materials we collect about you shall be used only for commercial propositions from our website. We do not sell or distribute personal information for any third party.

   3. You will not upload anything into this service that includes nudity or any material that is not allowed or suitable.

   4. You shall not intentionally use the system for your purpose.

   5. The service seldom might deliver later than the planned date stated on the order page. Please contact our support team if your order didn't provide in time, they most likely will find a proper solution. Late delivery does not mean you will get a refund.

   6. The quantity you purchase is not guaranteed. It can be a little more. If it’s less, contact our support team.

   7. The service we provide you use on your own (the buyer/customer) risk. We are not responsible for any of the consequences that may occur because of using our service.

   8. However, in some cases, people might unfollow. In such a case, feel free to contact our support. They will possibly find a proper solution. You don't have the right to claim a refund in this case.

   9. Users might be inactive or no real humans.


3. **Refund, Cancellation and Return Policy**

   Considering digital marketing platform is offering non-tangible goods we do not issue refunds once the order is delivered and the service performed. As a customer, you are responsible for understanding this upon obtaining any item at our website.

   

   Meanwhile, we understand that extraordinary situation can take place concerning the character of the service we supply.

   

   Hence, we do the refund on the following reasons:

   

   Service is not delivered: it also happens sometimes that we can't implement the service at all. Because of technical issues, broken links given by customers and other matter. In such a case we grant a full refund of your purchase.

   

   Service not fully implemented: when the product not been full in mentioned time frames, we fitted to provide a partial refund or to offer our clients other suitable option.

   

   The service was lost: we don't provide any refund when provided services dropped after two months after you purchased a service. You have to understand that promotional services are temporary, and for the best results, promotion should to be long term.

   

   Factory Direct LTD desires our customers to be pleased with the services they purchase every time buying with us. The point regulates the issue of cancelation. A cancellation request can be made via e-mail support@superstar.express. Cancellations will be admitted only if the request is made before 24 hours after your purchase.

   

   Each order starting to proceed in 2 hours after purchase. We cancel the order and provide a 100% refund when the e-mail request for cancellation sent in 2 hours after purchase. When the request sent in 2 -12 hours - we provide a 25% refund, after 12 hours - 0%.

   

   Please contact us if you have any issues regarding the service. Our support team is always anxious to serve you and perform highly professional support promptly. Thank you for purchasing from us.


4. **Privacy Policy**

   Privacy policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

   

   Any personal information collected will only be handled to fulfill your order. We will not sell or distribute your information to any third party.


   **Liabilities:**

   

   FACTORY DIRECT LTD is not liable for the removal of tracks or accounts by Spotify or any other streaming platform. In the event of such removal, we provide a comprehensive report on our promotional strategy, detailing the sources of organic traffic involved. However, if Spotify or another streaming platform decides to remove a client's track or account, it may indicate an unusually high volume of orders for profiles that have not previously experienced such significant growth in statistics. Therefore, we strongly recommend analyzing your current statistics and gradually increasing your engagement before placing orders.

   

   FACTORY DIRECT LTD is in no way liable for any account suspension or picture deletion done by Spotify, YouTube or Soundcloud or other social media or streaming services.

   

   NOTE: FACTORY DIRECT LTD isn't affiliated with Spotify, Apple Music/iTunes, Deezer, Tidal, Amazon Prime Music, Audiomack, Pandora & any other streaming services.


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